Refund policy
Return and Refund Policy
Last updated: October 10, 2026
At LoviraPets, your satisfaction matters to us. We want you and your pets to be happy with your purchase. If you experience an issue with your order, please contact us at pets7474@gmail.com, and our team will be happy to assist you.
1. Return Eligibility
Items may be eligible for return depending on their condition and the terms of the product listing.
To qualify for a return, an item must generally be:
- Unused, unworn, and in the same condition in which it was received.
- In its original packaging, with tags and accessories where applicable.
- Accompanied by proof of purchase or order confirmation.
Items that have been used, damaged after delivery, or handled beyond what is reasonably necessary to inspect them may not qualify for a full refund.
Certain products may be non-returnable for hygiene, safety, or other legitimate reasons. Any applicable restrictions will be communicated in the product listing or at the time of purchase.
Nothing in this policy limits your rights under applicable consumer protection laws.
2. How to Request a Return
Please contact us at pets7474@gmail.com before sending any item back.
To help us process your request, include:
- Your order number.
- The name of the item you wish to return.
- The reason for your return.
- Photos of the item, if it is damaged, defective, or incorrect.
Our team will review your request and provide instructions if the return is approved. Please do not send items back before receiving return instructions.
3. Return Shipping Costs
Unless otherwise stated or required by applicable law, customers are responsible for return shipping costs for change-of-mind returns.
If an item arrives damaged, defective, incorrect, or not as described, please contact us so we can review the issue and determine an appropriate resolution. Where required by applicable law, we will cover the relevant return or replacement costs.
Original shipping charges may not be refundable for change-of-mind returns unless required by law or otherwise stated by LoviraPets.
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged or defective product, or an item different from what you ordered, contact us at pets7474@gmail.com as soon as possible.
Please include your order number and clear photos or videos showing the issue, where possible.
After reviewing the information, we will work with you to determine an appropriate solution, which may include a replacement, refund, or another remedy available under applicable law.
Please do not discard or return a damaged item until we have provided instructions, unless applicable law requires otherwise.
5. Non-Returnable Items
Some items may not be eligible for return, including products identified as non-returnable in their listing and certain hygiene-sensitive or safety-related products where permitted by law.
Opened, used, or damaged products may also be ineligible for a change-of-mind return, subject to your legal rights.
If you are unsure whether a product qualifies for a return, contact us at pets7474@gmail.com before sending it back.
6. Exchanges
If you would like to exchange an item, please contact us at pets7474@gmail.com before returning your purchase.
Exchanges are subject to product availability and eligibility. If the requested item is unavailable, we will discuss the available options with you.
7. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank, card issuer, or payment provider.
If your refund has been approved but has not appeared after the processing period advised by your payment provider, please contact us at pets7474@gmail.com.
Shipping fees, discounts, and other order adjustments may affect the amount refunded, where permitted by applicable law.
8. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at pets7474@gmail.com with your order number.
Cancellation requests can only be accommodated if the order has not progressed too far into processing or shipping. If an order has already been dispatched, you may need to follow the return process instead.
This section does not affect any cancellation or withdrawal rights provided by applicable law.
9. Late, Missing, or Delayed Refunds
If you have not received an approved refund:
- Check your bank account or payment method.
- Contact your card issuer or payment provider to confirm whether the refund is pending.
- Contact your bank, if applicable, for further information.
- If the refund still cannot be located, email us at pets7474@gmail.com.
We will do our best to help you investigate the issue.
10. Consumer Rights
This policy is not intended to exclude, restrict, or replace any rights or remedies available to customers under applicable consumer protection laws.
Where the law provides a right to a refund, replacement, repair, cancellation, or other remedy, those rights will continue to apply.
11. Contact Information
For return requests, refund inquiries, exchanges, cancellations, or damaged and defective products, contact:
Store: LoviraPets
Email: pets7474@gmail.com
Please include your order number in your message so we can assist you more efficiently.
Thank you for shopping with LoviraPets. We appreciate your trust and the opportunity to serve you and your pets.