Privacy Policy

Last updated: October 10, 2026

At LoviraPets, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

When you visit our website or place an order, we may collect the following types of information:

• Contact information: Your name, email address, telephone number, billing address, and shipping address.
• Order information: Products purchased, order details, delivery information, and transaction records.
• Payment information: Payment details necessary to process your transaction. Payments are handled by third-party payment providers, and we do not generally store complete payment card details on our own systems.
• Account information: Login details and account preferences if you create an account.
• Device and usage information: Your IP address, browser type, device information, pages visited, and interactions with our website.
• Communication information: Information you provide when contacting our customer support team or responding to surveys or promotions.

2. How We Use Your Information

We may use your personal information to:

• Process, confirm, fulfill, and deliver your orders.
• Process payments, returns, exchanges, and refunds.
• Communicate with you about orders, shipping, and customer service requests.
• Manage your account and provide requested services.
• Improve our website, products, services, and shopping experience.
• Detect, investigate, and prevent fraud, security incidents, and unauthorized transactions.
• Comply with applicable laws and legal obligations.
• Send promotional emails or marketing communications where permitted by law and subject to your preferences.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support website functionality, remember preferences, understand visitor behavior, measure marketing performance, and improve your shopping experience.

You can manage cookies through your browser settings and, where available, our website's cookie preference tools. Disabling certain cookies may affect some website features.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

4. How We Share Your Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services, including:

• Shopify: Our ecommerce platform provider, which helps us operate our online store.
• Payment providers: To securely process payments and prevent fraudulent transactions.
• Shipping and fulfillment providers: To prepare, dispatch, and deliver your orders.
• Website and business service providers: To support analytics, customer service, website functionality, and marketing.
• Professional advisers and authorities: Where necessary for legal compliance, fraud prevention, or the protection of our rights.

We do not sell your personal information for money. Certain advertising or analytics activities may constitute sharing or targeted advertising under some privacy laws. Where applicable, you may have the right to opt out of such activities.

5. Shopify and Third-Party Services

LoviraPets is hosted on Shopify. Shopify and the third-party services integrated with our store may process personal information to provide ecommerce, payment, analytics, security, and related services.

These providers may process information in countries other than the country where you live. Their handling of your information is subject to applicable privacy laws and their own privacy policies.

When you follow links to third-party websites, their privacy practices apply to your activity on those websites. We encourage you to review their privacy policies before sharing personal information.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer required, we will take reasonable steps to delete it, securely dispose of it, or anonymize it, subject to applicable legal requirements.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal exceptions.
• Receive a copy of certain information in a portable format.
• Object to or request restrictions on certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of certain targeted advertising, data sharing, or marketing activities where applicable.

To exercise a privacy right, contact us at pets7474@gmail.com. We may need to verify your identity before fulfilling your request. We will respond in accordance with applicable law.

9. Marketing Communications

If you receive promotional emails from us, you can unsubscribe by using the unsubscribe link included in the email. You may also contact us at pets7474@gmail.com to request that we stop sending promotional communications.

Even if you opt out of marketing messages, we may still send essential communications about your purchases, account, or customer service requests.

10. Children's Privacy

Our website is intended for a general audience and is not directed toward children who are not legally permitted to use ecommerce services independently under applicable law. We do not knowingly collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information to us unlawfully, please contact us at pets7474@gmail.com so we can review the matter and take appropriate action.

11. International Data Transfers

Your personal information may be processed or stored in countries outside your country of residence, depending on the services used to operate our store.

Where required by law, appropriate safeguards will be used for international transfers of personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Store: LoviraPets
Email: pets7474@gmail.com

We will review your inquiry and respond as appropriate under applicable privacy laws.